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[InetBib] IEEE - CSM (Client Service Manager) für europäische Kunden ab sofort gesucht

CSM - Kundenbetreuer(in) für ganz Europa
- Diplom-Bibliothekar(in) oder vergleichbar
- Erfahrung mit Produktschulungen/Kundentraining
- fließend Englisch, weitere Sprachen erwünscht
- Reisebereitschaft (ca. 10 Tage im Monat)
- kein Vertrieb/Marketing, ausschließlich Kundenschulung / -betreuung
- Job auf der Website: http://www.standardsandmore.com/de/Jobs_Karriere.htm

Das detaillierte Anforderungsprofil nachstehend in englisch:

IEEE Client Services and University Partnership Program Manager

Job Functions

Develop and implement programs and events that build customer relationships
and drive IEEE usage and awareness for user communities, including
librarians, engineers, researchers, students and faculty

Train librarians, end-users, regional sales staff and dealers in effective
use of IEEE digital library and electronic information products through
on-site visits, phone support, email support, and internet conferencing

Work closely with European representatives and IEEE Area Manager to
identify awareness, training and public relations opportunities

Represent IEEE in Europe by organizing complex events, such as IEEE Xplore
User Groups, university/industry outreach programs and various public
speaking opportunities

Support initiatives and information needs of IEEE Student Branches selected
to participate in the University Partnership Program.

Travel as needed, for conferences, customer visits, training and awareness

Provide customer feedback on product content and functionality to be
incorporated into the product development improvement process.

Plan complex events with IEEE staff, members and volunteers

Build society awareness and loyalty and support IEEE membership marketing
as needed

Participate in the creation of promotional and training materials for
electronic information products, as needed

Track customer comments and suggestions for IEEE digital library interface
and other information products and report to IEEE team regularly.

Prepare weekly reports to document activity to IEEE staff in U.S.

Meet regularly with manager and Client Services team in U.S. via internet


Masters degree in Library/Information Sciences required.

Local language and English fluency required.

Five years experience in a university, corporate or government library
strongly desired.

Proven online search expertise

Ability to travel up to 50% of the time within local European territory
with occasional trips to the US, as needed

Knowledge of information industry and library trends, methods and

Excellent public speaking and interpersonal skills

Excellent writing skills

Demonstrated ability to work independently and plan effective travel

In-depth understanding of the sales process and current market for high-end
electronic subscription products.

Strong training experience required -- comfort with electronic information
products and ability to demonstrate products one-on-one or for large
audiences, both in-person and online, is critical

Strong organizational skills; attention to detail

Experience with scientific digital libraries strongly desired.

PC skills: Microsoft Excel, Microsoft Word, PowerPoint, WebEx

Problem Solving

Ability to clarify training requirements and customize training to the type
of organization (corporate vs. academic, interest in a particular technical
area, and to experience-level of trainees).

Keep current in library trends and technologies to better solve customer
problems and issues.

Create opportunities to reach out to all area customers, such as regular,
free online training, invitations to IEEE events, etc.

Keep current with IEEE student group and regional activities to better
recommend ideas and events for IEEE Student branches participating in the
University Partnership program.

Direct customer concerns or questions to correct IEEE business unit, local
area dealer, or member network

Plan travel in order to reach key accounts in a cost-effective way, while
completing other work.

Interpersonal Skills:

Frequent contact and coordination with remote and disparate groups will be
critical to the success of this individual.

Ability to work collegially with members of various communities -
customers, sales teams, students, librarians, engineering faculty,
researchers and IEEE members. The successful Client Service Manager will
have an approachable personality and be able to socialize well within all
these groups.

Highly developed presentation, interpersonal and negotiation skills are

Accountability for Results:

Increase number of users/overall usage of online products at local customer
sites as measured by usage statistics and number of subscription renewals
in territory

Number of customer visits and users trained as documented by trip reports

Number of relationship-building contacts as documented by weekly reports

Feedback from customers, sales representatives and colleagues

Mit freundlichen Grüssen / Best Regards
Karl-Heinz Gruber

GmbH & Co. KG
Lochhamer Str. 31
DE-82152 Planegg-Martinsried

Fon: +49 89 25 54 48 2-0
Fax: +49 89 25 54 482-22

Mail: Karl-Heinz.Gruber@xxxxxxxxxxxxxxxxxxxx
Internet: www.standardsandmore.com

Member of EDN - European Dealer Network

Geschäftsführer: Karl-Heinz Gruber
Uwe Jungfer
USt.-ID: DE 255556889
HRA 90694

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